You can write to us at contact@32hellkitchenequipment.com with any questions about a product or an order. Our customer service is in French, available Monday to Friday, and will respond within 48 business hours.
Orders are generally shipped from our warehouses within 3 business days (up to 6 days during busy periods). Then, allow between 7 and 15 business days for delivery to your home. Our packages are shipped with La Poste; we do not work with pickup points.
We have different storage locations and work with different manufacturers: you may therefore receive your products in different packages, a few days apart. If you still have not received your package 35 business days after ordering, we will issue a full refund and you can keep the item when you receive it. Report any item not received to contact@32hellkitchenequipment.com.
We process orders quickly, generally within 12 hours. You therefore have 12 hours after placing your order to send us a request to cancel or change it at contact@32hellkitchenequipment.com. After that, your items will have already been shipped and we will no longer be able to change the order.
Contact us at contact@32hellkitchenequipment.com with your order number, a description of the problem, and a photo or video. You will not need to return the product and we will issue a full refund of your order amount to your original payment method.
First, contact us at contact@32hellkitchenequipment.com: our team will provide you with the return instructions. See our return and refund policy for the applicable conditions.
Yes. Exchanges are free upon request to customer support for 30 days, for example if you ordered the wrong size or color. Write to us at contact@32hellkitchenequipment.com.
Yes. All our products are covered by a 100% satisfaction or refund guarantee for 30 days, upon simple request by email.
We accept Visa, American Express, Mastercard, debit cards, PayPal, and bank cards.
Yes. We use an SSL certificate encryption system to secure payments 100%; card information is encrypted and stored with AES-256 encryption, according to the PCI-DSS standard. Purchase via PayPal is also available, with all the guarantees of the platform.
See the features and options listed on the product page. If you need clarification before ordering, contact us by email at contact@32hellkitchenequipment.com.
All our online orders are 100% secure via an SSL encryption protocol. We offer new products, unique innovations, and special offers, professional customer service in French available Monday to Friday, and a 100% satisfaction or refund guarantee.
Above all, we are enthusiasts and do everything we can to introduce you to items that will bring happiness to your everyday life. Our team follows a rigorous selection and quality control protocol to keep only the best products on the market.
