Our personal data protection policy helps to establish a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, FIRST NAME LAST NAME / Company Name, we primarily guarantee the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For perfect transparency towards you, to guarantee you a secure use of our website domainname.com in all its available versions and related applications (hereinafter the "STORE NAME Site"), we provide information on how we process your data, so that our services are always in line with the respect of your rights. In this way, we ensure the security, confidentiality and non-alteration of your privacy and your data, across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You will, of course, and at any time, be able to access and modify your data, as it will be available in your personal areas of the STORE NAME site.
To this end, we strive to take all necessary measures to comply with the applicable data protection law.
Thus, the undersigned FIRST NAME LAST NAME / Company Name commits, through this personal data protection policy, to respect the essential principles of the general European regulation and French law concerning the protection of personal data, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have concerning your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of FIRST NAME LAST NAME / Company Name, if you have placed an order on the STORE NAME website, a customer of FIRST NAME LAST NAME / Company Name if you have created a customer account but have not ordered products or services, or if you have browsed the STORE NAME website as a visitor without having created a customer account or placed an order.
WHO ARE WE?
FIRST NAME LAST NAME / Company Name is a Sole Proprietorship, registered under number 2280267099, represented by FIRST NAME LAST NAME / Company Name, as CEO and whose registered office is located at YOUR ADDRESS.
FIRST NAME LAST NAME / Company Name publishes the STORE NAME Website and, as such, implements various processing operations of your Data as data controller.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the STORE NAME website using cookies, if you create a customer account on the STORE NAME website, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, e-mails).
Your personal data helps us to streamline your browsing on the STORE NAME website, and to offer you a more personalized experience. We can thus best process your orders, provide payment in installments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your browsing on the STORE NAME Site
In order to allow you to browse the STORE NAME website, we process your data with your consent as the legal basis for this.
3.3. Processing your orders
To be able to handle and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (and through social networks), our after-sales and distance selling service, our marketing and commercial prospecting actions for the STORE NAME website, as well as for the management, deliveries and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of FIRST NAME LAST NAME / Company Name is the legal basis for processing, as regards the management of product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Payment in installments
For orders concerned by payment in installments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your bank data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may be required to transmit your personal data to Klarna, including your contact details and order details, so that Klarna can assess whether you meet the conditions required to benefit from them and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
In order to be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the STORE NAME website, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
In order to allow payment recovery and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties and the legitimate interest of FIRST NAME LAST NAME / Company Name, as data controller, are the legal bases for this processing.
3.7. Advertising management operations of FIRST NAME LAST NAME / Company Name
The advertising management operations of FIRST NAME LAST NAME / Company Name are managed through the use of your data.
This will increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned mentions are the user's consent or the legitimate interest of FIRST NAME LAST NAME / Company Name.
WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of STORE NAME.
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or the provision of guarantees or insurance.
For the implementation of payment in installments, your data may be shared with providers such as payment and transaction centers (banks...), or call centers for the management of business processes or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews.
The advertising agency of STORE NAME is managed, thanks to your data, by clients of the agency and advertisers.
DATA RETENTION
The data collected by STORE NAME is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by STORE NAME for a certain period of time.
In current archives for prospects, for 3 years from the last customer contact (they are therefore accessible by the services of FIRST NAME LAST NAME / Company Name). We do not perform intermediate archiving of this data (as regards data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding bank data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for bank data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
EXERCISE OF YOUR RIGHTS
6.1. You are entitled to request access, modification and rectification of your Data.
6.2. You are entitled to request the restriction of the processing of your Data.
Important clarification: to do this, you must dispute the accuracy of your personal data during the time necessary for us to verify their conformity. Or, in the event that you believe that our use of your personal data is unlawful and you request a limitation of their use and not their erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your rights in court, in the event that you decide to exercise your right to object during the time required for verification to determine whether the legitimate grounds we pursue prevail over yours.
6.3. You are entitled to request the deletion of your Data.
If you request the deletion of your personal data, FIRST NAME LAST NAME / Company Name will still be able to keep it in intermediate archive format for the time necessary to fulfill its legal, accounting and tax obligations.
6.4. You are entitled to request the exercise of your right to object to processing used for commercial prospecting purposes.
In the event of prospecting by e-mail, you are entitled to request the modification or unsubscription from newsletters by clicking on the hypertext link "unsubscribe" available in all newsletters, or by navigating directly to the contact page of the STORE NAME website.
In the event of prospecting by SMS, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the STORE NAME website.
6.5. You are entitled to transmit post-mortem prerogatives concerning the retention, erasure and communication of your personal data.
In the absence of such a prerogative, your successors and heirs may contact FIRST NAME LAST NAME / Company Name to gain access to the uses of this data and allow for "organization and settlement of the deceased's estate" and/or close the account on the website and/or request the non-continuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You are entitled to claim your right to portability.
6.7. You are entitled to withdraw your consent concerning the processing based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the legality of the uses made before your consent withdrawal.
6.8. You are entitled, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email, name, first name, copy of your identity document and postal address) to the data protection delegation of FIRST NAME LAST NAME / Company Name by email at contact@domainname.com and/or by post to FIRST NAME LAST NAME / Company Name YOUR ADDRESS
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
COOKIES
7.1. What is a cookie?
When you browse a website such as FIRST NAME LAST NAME / Company Name, it may, depending on your choice, insert a text file on your receiver (computer, phone or tablet), via your browser.
This text file is called a COOKIE. This cookie allows the website, such as STORE NAME, during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on domainname.com?
Different types of cookies can be categorized. Some are issued directly by FIRST NAME LAST NAME / Company Name and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by STORE NAME and its service providers
There are several categories of cookies that may be found on your emitter when you browse our website:
7.2.1.1. "Essential" Cookies
To access our site, "essential" cookies are necessary; they are used, for example, to place an order.
If they were not present, you might encounter navigation problems on the site and be unable to place an order.
"Essential" cookies also allow STORE NAME to track its activity.
They can be placed on your emitter by STORE NAME or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory; they will allow us to facilitate your searches, optimize your experience with us, enable us to better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing time is improved and optimized by presenting relevant offers and advertisements.
For this purpose, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your current desires and interests, based on your recent browsing history on other sites.
This helps to avoid showing you advertising content that is of no interest to you. At the same time, FIRST NAME LAST NAME / Company Name prefers to have its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by STORE NAME or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site do so according to their own privacy policies. These cookies are not necessary for using our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example, when you click on "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if, during your last navigation on the site, you were simultaneously logged in or active on your social network from your device. We have no control over the uses they make, nor over the data they possess.
To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each social network on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned earlier, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the presented advertisement, third-party providers of the advertiser...).
They can, therefore, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they can claim the sums due to them and establish their statistics. They can also know that your emitter is the one that previously visited another site containing one of their advertisements, and thus target you and personalize their content if applicable.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you can set according to your preferences. Through this, you can then accept or not accept cookies on your emitter.
However, if you choose to accept the storage of these cookies on your emitter, then, during your visits to sites or content with cookies present, these will be automatically stored on your emitter.
Depending on your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your emitter each time.
However, it is important to emphasize that the choices you make during this configuration may modify or alter your Internet browsing or on certain sites or services that require the use of these cookies (such as for placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your emitter or delete those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to store or access the cookies necessary for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).
The data protection officer can, if you request it, provide you with more information about data transfer.
SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of natural persons regarding the points mentioned in point 2. For this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of processing, as well as the identified risks.
Moreover, we are compliant with the PCI DSS payment card industry security standard, which reflects our commitment to security.
PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can propose and implement automated customer identification and "4-installment payment." The foundations of this operation are related to the analysis of various variables concerning the type of products, services ordered, or the customer profile.
If the risk is assessed with these statistics as too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though decisions are automated; you can thus give your opinion and/or object to the automatic decision.
POLICY UPDATE AND REVIEW
Our personal data policy will be updated whenever necessary to always be in line with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022
